Privacy Policy

Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out our contact form (name, email address, message content)
• Subscribe to our newsletter
• Request a consultation
• Communicate with us via email or other channels

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our site.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send you relevant information about our programs and services
• Improve our website and services based on user feedback and usage patterns
• Comply with legal obligations and protect our rights
• Communicate with you about updates to our policies or services

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations, court orders, or government requests
• To protect our rights, privacy, safety, or property
• With service providers who assist us in operating our website (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for up to 3 years unless you request earlier deletion.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your information
• The right to data portability

To exercise any of these rights, please contact us at info@xehanortwavey.com.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: info@xehanortwavey.com

Address: 1200 West Georgia Street, Suite 800, Vancouver, BC V6E 4A2, Canada